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FAQ'S

FAQs

Yes, we have resumed deliveries as per the guidelines provided by the Government of India. Considering the extensive restrictions in effect, deliveries to certain pin codes may be restricted or delayed.
Please enter your pin-code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
Some pin codes are excluded as our delivery partners do not operate in these locations.
Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.
After your order is processed, we will share SMS/Email confirming your delivery timelines.
Estimated delivery time depends on the following factors: 1. Product(s) selected 2. The destination pin-code e.g. 110014 to which you want the order to be shipped to 3. Seller's location Delivery time is calculated basis historical data of delivery timelines for orders originating from the entered pin-code. Delivery timelines might vary in a few cases depending on the above mentioned factors. Please note that Crest Online is not liable for any shipping delays. We will try our best to notify customers of the delay and estimated delivery date in such situations.
Yes, we do. All orders of Rs. 500 and above enjoy free delivery, while a nominal delivery charge of Rs. 50 is applied on orders below.
Currently cash on delivery is not available as a mode of payment. All payments are either through credit/debit cards or through bank transfers.
No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.
All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Crest Online Customer Service.
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.
Please contact our delivery partners or Crest Online customer service to get help on such issues.
We partner with Blue Dart, fedex , Delhivery, Ekart , Xpress Bees & Ecom Express for deliveries in India.
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